Privacy Statement

1) Introduction and general information

Thank you for your interest in our website. The protection of your personal data is important to us. In the following, you will find information on the handling of your data, which is collected through your use of our website. Your data will be processed in accordance with the legal regulations on data protection.


bluetelligence GmbH
Marktstraße 10
65183 Wiesbaden
Germany
info@bluetelligence.de
+49 (0)611 167790-40

Contact details of the data protection officer
dsgvoschutzteam.com - Lukmann Consulting GmbH
Packerstraße 131a
8561 Söding, Österreich
service@dsgvoschutzteam.com

Definition of terms
Our privacy policy is intended to be simple and understandable for everyone. In this privacy policy, the official terms of the General Data Protection Regulation (DSGVO) are generally used. The official definitions are explained in Art. 4 DSGVO.

2) Server-Logfiles

When you call up our website, it is technically necessary for data to be transmitted to our web server via your Internet browser. The following data is recorded during an ongoing connection for communication between your internet browser and our web server:

  • Date and time of the request
  • Name of the requested file
  • Page from which the file was requested
  • Access status
  • Web browser and operating system used
  • (Complete) IP address of the requesting computer
  • Amount of data transferred

We collect the listed data to ensure a smooth connection setup of the website and to enable a comfortable use of our website by the users. In addition, the log file serves the evaluation of system security and stability as well as administrative purposes. The legal basis for the temporary storage of the data or the log files is Art. 6 para. 1 lit. f DSGVO.

3) Technically necessary cookies

Our website uses cookies, which are stored by the browser on your device and which contain certain settings for the use of the website (e.g. for the current session). Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called session cookies, which are automatically deleted after closing the browser. Other cookies remain stored on your terminal device until you delete them or the storage period expires. These cookies allow us to recognize your browser on your next visit and to simplify website processes by storing settings (e.g. providing already selected options).

Common browsers offer the setting options to not allow cookies and to prevent the loading of so-called scripts by default (NoScript) Note: When disabling cookies, the functionality of this website may be limited.

4) Portal registration

As part of portal registration, we process your personal data so that we can provide you with information and functions. In the portal, you can find out about prices, request offers and test versions.

To create an account, we need your business email address, your first and last name, and the company you work for. In addition, voluntary information can be provided (e.g. telephone number). Mandatory information provided for the purpose of registration is marked as mandatory in the input mask with an asterisk. The legal basis for data processing is Art. 6 para. 1 lit. a DSGVO in the case of consent, or Art. 6 para. 1 lit. b DSGVO if processing is necessary to provide the requested services. You can usually make a change and/or delete your user account, including the data you have provided, directly in your user account after logging in.

5) SSL encryption

This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as requests that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL encryption is activated, the data you transmit to us cannot be read by third parties.

6) Existing forms in the portal

The following forms can be found in the portal, with the help of which you can contact us: Web form for requesting a quote, Web form for obtaining a trial version, Web form for making an appointment or web session, Contact form.

a) Request for quotation form, trial version form, contact form

The data entered in the input mask will be transmitted to us and stored. These are

  • E-mail address of the user (mandatory field),
  • First and last name (mandatory field)
  • Company
  • Phone number
  • Message.

When sending the message, the following data will also be saved: Date, time, IP address of the user.

Any communication of this information is expressly on a voluntary basis and with your consent. Insofar as this involves information on communication channels (e.g. e-mail address, telephone number), you also consent to us contacting you via this communication channel, if necessary, in order to respond to your request.

The legal basis for the processing of the transmitted data is your consent pursuant to Art. 6 para. 1 lit. a DSGVO or Art. 6 para. 1 lit. b DSGVO, if the processing is necessary for the provision of the requested services.

b) Web form to arrange a web session through Microsoft Bookings.

A web form is provided on our website that you can use to contact us to arrange a free individual web session on our products. If you take advantage of this option, the data entered in the input mask will be transmitted to us and stored. These data are:

  • E-Mail address
  • First and last name
  • Address (optional)
  • Message (optional)

When sending the message, the following data is also stored: Date and time. The form is created via Microsoft Booking at the disposal, whereby a data exchange takes place in the tool itself. Data centers are located in Berlin and Frankfurt. Legal basis for the processing of the transmitted data: Implementation of pre-contractual measures or a contract according to Art. 6 para. 1 lit. b DSGVO as well as according to Art. 6 para. 1 lit. f DSGVO.

The form is provided by Microsoft with the Microsoft Bookings service. Microsoft has invested in the operational processes necessary to meet the stringent requirements of the Model Clauses for the Transfer of Personal Data to Data Processors. Implementation of the provisions of the strict requirements have been met. More info of the Microsoft EU standard clause: https://docs.microsoft.com/de-de/microsoft-365/compliance/offering-eu-model-clauses?view=o365-worldwide

c) Newsletter

If you would like to receive the newsletter offered on the website with regular information about our offers and products, we require your e-mail address as mandatory information. Additional data is provided in order to address you personally in the newsletter or to identify you if you wish to exercise your rights as a data subject. For sending the newsletter, we use the so-called double opt-in procedure. This means that we will only send you our newsletter by e-mail and include it in the newsletter list once you have confirmed that you consent to the sending of newsletters. In the first step, you will receive an e-mail with a link that you can use to confirm that you, as the owner of the corresponding e-mail address, want to receive newsletters in the future. With the confirmation, you give us your consent pursuant to Art. 6 para. 1 lit. a DSGVO that we may use your personal data for the purpose of the desired newsletter dispatch.

When registering for the newsletter, we store, in addition to the e-mail address required for sending, the IP address through which you registered for the newsletter, as well as the date and time of registration and confirmation, in order to be able to track possible misuse at a later date.

You can unsubscribe from the newsletter at any time via the link included in each newsletter or by sending an e-mail to the responsible person named above. After unsubscribing, your e-mail address will be deleted immediately from our newsletter distribution list, unless you have expressly consented to the continued use of the data collected or the continued processing is otherwise permitted by law.

The newsletter form was created with the software HubSpot and the dispatch is carried out by HubSpot. (For details see above under D) Third-party tools) HubSpot is a software company from the USA with a branch in Ireland. Contact: HubSpot, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, Phone: +353 1 5187500. Through standard contractual clauses according to Directive 95/46/EC, the lawful transfer of data from the EU to the USA/third countries is guaranteed by HubSpot.

HubSpot is certified by TRUSTe for enterprise data protection, among others. In addition, their data center solution meets compliance certifications such as ISO 27001, SOC 2 Type II, ISO 27018 and FedRAMP accreditation. There is a Data Processing Agreement between HubSpot and bluetelligence.

7) Data sharing and recipients

The data entered in the portal and for requests created via the portal (e.g. name and e-mail address) are transferred to our CRM (Customer Relationship Management) and stored on the servers of ZOHO CORPORATION (ZOHO CORPORATION B. V., Beneluxlaan 4B, 3527 HT UTRECHT, The Netherlands) in the EU. We have concluded an order processing agreement with ZOHO CORPORATION.

No further transmission of your personal data to third parties will take place, unless

  • if we have explicitly referred to this in the description of the respective data processing.
  • if you have given your express consent in accordance with Art. 6 (1) sentence 1 lit. a DSGVO,
  • the disclosure according to Art. 6 para. 1 p. 1 lit. f DSGVO is necessary for the assertion, exercise or defense of legal claims and there is no reason to assume that you have an overriding interest worthy of protection in the non-disclosure of your data,
  • in the event that there is a legal obligation for the disclosure pursuant to Art. 6 (1) sentence 1 lit. c DSGVO, and
  • insofar as this is necessary for the processing of contractual relationships with you according to Art. 6 para. 1 p. 1 lit. b DSGVO.

We also use external service providers for the processing of our services, which we have carefully selected and commissioned in writing. They are bound by our instructions and are regularly monitored by us. These are service providers for web hosting, sending e-mails, and maintenance and care of our IT systems, etc. The service providers will not pass on this data to third parties. We have order processing contracts with these service providers in accordance with Art. 28 DSGVO.

7) Data security

We take appropriate technical and organizational measures in accordance with Article 32 of the GDPR, taking into account the state of the art, the costs of implementation and the nature, scope, circumstances and purposes of the processing, as well as the varying likelihood and severity of the risk to the rights and freedoms of natural persons, in order to ensure a level of protection appropriate to the risk. This website uses SSL encryption for security reasons and to protect the transmission of confidential content.

8) Duration of the storage of personal data

The duration of the storage of personal data is measured by the relevant statutory retention periods (e.g. from commercial law and tax law). After expiry of the respective period, the corresponding data is routinely deleted. If data is required for the fulfillment or initiation of a contract or if we have a legitimate interest in continuing to store it, the data will be deleted when it is no longer required for these purposes or you have exercised your right of revocation or objection.

9) Your rights

In the following, you will find information on which data subject rights the applicable data protection law grants you vis-à-vis the controller with regard to the processing of your personal data:

  • Right to information according to Art. 15 DSGVO
    The right to request information about your personal data processed by us in accordance with Art. 15 DSGVO. In particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of complaint, the origin of your data if it has not been collected by us, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information about its details.
  • Right to rectification according to Art. 16 DSGVO
    The right to request the correction of inaccurate or incomplete personal data stored by us without undue delay in accordance with Art. 16 DSGVO.
  • The right to erasure pursuant to Art. 17 DSGVO
    The right to request the erasure of your personal data stored by us in accordance with Art. 17 DSGVO, unless the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defense of legal claims.
  • Right to restriction of processing pursuant to Art. 18 DSGVO
    The right to request the restriction of the processing of your personal data in accordance with Art. 18 DSGVO, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you object to its erasure and we no longer need the data, but you need it for the assertion, exercise or defense of legal claims or you have objected to the processing in accordance with Art. 21 DSGVO.
  • Right to information pursuant to Art. 19 DSGVO
    If you have asserted the right to rectification, erasure or restriction of processing against us, we are obliged to inform all recipients of your personal data of this in accordance with Article 19 DSGVO, unless the notification is impossible or involves disproportionate effort. You have the right against the controller to be informed about these recipients.
  • Right to data portability pursuant to Art. 20 DSGVO.
    The right, pursuant to Art. 20 DSGVO, to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transferred to another controller.
  • Right to complain pursuant to Art. 77 DSGVO.
    The right to complain to a supervisory authority pursuant to Art. 77 DSGVO. As a rule, you can contact the supervisory authority of the federal state of our registered office stated above or, if applicable, that of your usual place of residence or workplace for this purpose.
  • Right to revoke consent given in accordance with Art. 7 (3) DSGVO
    You have the right to revoke consent to the processing of data, once granted, at any time with effect for the future. In the event of revocation, we will immediately delete the data concerned, unless further processing can be based on a legal basis for processing without consent. The revocation of consent shall not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.
10) Right of objection

Insofar as your personal data is processed by us on the basis of legitimate interests pursuant to Art. 6 (1) p. 1 lit. f DSGVO, you have the right to object to the processing of your personal data pursuant to Art. 21 DSGVO, insofar as this is done for reasons arising from your particular situation. Insofar as the objection is directed against the processing of personal data for the purpose of direct marketing, you have a general right of objection without the requirement to specify a particular situation.

If you wish to exercise your right of revocation or objection, simply send an e-mail to info@bluetelligence.de.

11) External links

Social networks (Facebook, Twitter, Xing, YouTube and Google +) are integrated on our website as links to the corresponding services. After clicking on the embedded text/image link, you will be redirected to the page of the respective provider. Only after the redirection is user information transmitted to the respective provider. From here on, the privacy policy of the respective pages in social media applies. For information on the handling of your personal data when using these websites, please refer to the respective privacy policy of the providers you use.

12) Access to and storage of information in terminal equipment

By using our website, information (e.g. IP address) may be accessed or stored (e.g. cookies) in your terminal equipment. This access or storage may involve further processing of personal data within the meaning of the GDPR.

In cases where such access to information or such storage of information is absolutely necessary for the technically error-free provision of our services, this is done on the basis of Section 25 (1) Sentence 1, (2) No. 2 TTDSG.

In cases where such a process serves other purposes (e.g. the needs-based design of our website), this will only be carried out on the basis of Section 25 (1) TTDSG with your consent in accordance with Article 6 (1) a DSGVO. The consent can be revoked at any time for the future. The requirements of the DSGVO and the Federal Data Protection Act (BDSG) apply to the processing of your personal data.

For more information on the processing of your personal data and the relevant legal bases in this context, please refer to the following sections on the specific processing activities on our website.

13) Reservation of right to make changes

We reserve the right to adapt or update this data protection declaration if necessary in compliance with the applicable data protection regulations. In this way, we can adapt it to the current legal requirements and take into account changes to our services, e.g. when introducing new services. The most current version applies to your visit to the website.

Status of this privacy policy: 14.11.2024

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